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Legal terms for Malaysia accounts

rmc8 sets out clear legal terms for account access, data handling, cookies and request handling, so you know what happens before you open your account.

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rmc8 Legal terms for Malaysia accounts
CONTACT ROUTES

Where to send policy questions

Policy questions can come from a correction request, a data copy request or a dispute about a stored record.

Live chat Open live chat from your account for corrections, closure requests or questions about a stored record. We log the thread, check the linked profile and pass it to the team that handles policy cases.
Email Use the email channel when you need a written trail or have documents to attach. Include the registered email, the account name and a short description so we can verify the request before we reply.
Contact form The form works well for access questions, record copies and disputes about a change you did not make. We route it with the same priority as other legal requests and keep the case history together.
RECORDS AND ACCESS

How we handle records

We treat legal requests as account records, not chat noise. We store only what we need for access checks, dispute handling and local law, and we keep logs of changes to your…

Data handling

We keep profile details, request history and session logs only as long as needed for account control, dispute handling and legal duties. If you ask for a correction, we retain the old value in the audit trail.

Cookies

Cookies and similar tools help us keep you signed in, remember language choices and detect repeated login failures. You can clear them in your browser, but some legal notices and session steps may stop working until you sign in again.

Security checks

When you change a sensitive setting, we may ask for a fresh password entry or another check before the change lands. That helps us protect your account against edits made by someone using a borrowed device.

Retention

We keep transaction and support records for the period needed to answer disputes, meet local record rules and protect against unauthorised claims. Once that period ends, we remove or anonymise them under our retention process.

Change requests

If you want a copy of your stored details, a correction or a closure request, contact us from the address linked to your account. We may ask for extra proof when the change could affect access or legal records.

Escalation

Where a request needs a formal reply, we move it to the team that handles policy cases and send the answer back through your registered email. That keeps the paper trail clear for both sides.

Questions on policy and access

These answers cover the legal basics you are most likely to ask about: which law applies, how we use records, how you request changes and what happens if access rules shift. If your case needs a paper trail, send it from the email linked to your account so we can verify it and respond through the right channel. Where local law permits, we will process the request and keep the related record.

Local law applies first. When a rule in your area conflicts with our internal terms, we follow the local rule for that request and keep the related record so the outcome can be checked later.

Yes. Send the request from the email linked to your account, tell us what you want to see and we will verify the identity match before we share or withhold anything that local law lets us keep.

Use live chat, email or the form and explain which field needs updating. We may ask for a check against your registered details, then we correct the record and keep the previous value in the audit trail.

Closure does not erase every record at once. We keep the items needed for disputes, audit duties and local legal duties, then remove or anonymise the rest when the retention period ends.

Cookies help the site remember your session and show the right notices after you sign in. If you clear them, you may need to repeat some steps, but the legal position itself does not change.

Start with the address linked to your account or the form in the support section. We route the case to the team handling policy matters and reply through your registered email so you can keep the paper trail.

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